For Merchants who are struggling to make valuable insights out of loyalty and customer data.
Our solution is a modern SaaS platform that provides a single pane of glass to relevant information about customer and loyalty data.
Unlike standard loyalty applications with a focus of loyalty schemes and customer award programs, Find Loyalty platform provides value add information across the complete life cycle of loyalty / membership cards usage without interfering in customer preferences and social habits.
PAINS
Data value:
Low or no valuable data insights in relation to the customers and respective purchase patterns
Confidence:
Low level of trust in obtained data due to the fact that data are transactional segmented and focus of on daily purchases
Consistency:
High cost to keep customers attracted and focused on brand within the shopping and market environment
Churn:
Loyalty of customers are decreasing despite the engaged high marketing resources
GAINS
Customer profiling:
Co-create customer data in seamless way in order to feed AI systems and marketing for better decision making process
Insights:
Verified merchant and customer data through following each stage of sales and marketing process
Learn:
Spike the knowledge from customers behavior and improve loyalty footprint in digital world
Earn:
Convert customer loyalty engagement into actionable sales behavior
FAQ
- Can I know how many my loyal customer are visiting competition?
Yes, you can. With Find Loyalty Platform you will know how often, when and where your loyalty customers are visiting competition.
- Can I know how much time and money my loyal customers are spending in my sales network?
Yes, you can. With Find Loyalty Platform you will know how much time and money your loyal customers are spending in your sales network.
- How can I award my customers when they are watching/attending event of my company?
If your customers are watching/attending event of your company you can award them via Find Loyalty Platform with gifts, your products.
- Can I know how many of my loyal customers are not loyal to my brand?
Yes, you can. With Find Loyalty Platform you will know how many of your loyal customers are not loyal to your brand. You will know if they are spending more time/money with the competition.
- Can I know how much is my brand important to my customer comparing to similar brands?
Yes, you can. With Find Loyalty Platform you will know how much is your brand important to your customer comparing to similar brands. You will have insight into the time ratio, spending, number of visits.